Your privacy matters

This is our website privacy policy which explains what we do with the data you provide us with and how we keep it safe.

Together with Migrant Children

Last updated: 1 August 2025

Together with Migrant Children (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data with care and respect.

This privacy policy explains how we collect, use, store and protect personal information when you visit our website or contact us through it.

Policy summary

Together with Migrant Children values your privacy and is committed to protecting your personal information.

When you use our website, we collect limited, non‑identifying analytics data to help us understand how the site is used and improve it. If you contact us, make an enquiry, sign up to our newsletter, or make a donation, we collect only the information needed to respond, communicate with you, or process your donation securely.

Some enquiries or referrals may involve sensitive personal information. Where this relates to services or casework, it is handled securely through our case management systems, and service users receive a separate, detailed privacy notice.

We use trusted providers and we do not store payment card details. We do not sell your data or transfer it outside the UK.

You have the right to access, correct or delete your personal data at any time. To exercise your rights or ask questions about privacy, email hello@togethermigrantchildren.org.uk.

About Together with Migrant Children

Together with Migrant Children is a registered charity.

  • Charity number: 1173265
  • Registered address:
    17 Manor Road
    Witney
    Oxfordshire
    OX28 3UE
  • Contact email for privacy matters:
    hello@togethermigrantchildren.org.uk

We are the data controller for the personal data described in this policy.

We are registered with the Information Commissioners Office (ICO). Our registration number is ZA328473. 

Who this website is for

Our website is used by a mixed audience, including:

  • Children and young people
  • Parents and carers
  • Professionals making referrals
  • Supporters, donors and members of the public

Information we collect when you use our website

a) Website analytics

When you visit our website, we collect analytics data to understand how the site is used and to help us improve it.

This includes information such as:

  • Pages visited
  • Time spent on the site
  • Device and browser type (in aggregated form)

We use Google Analytics for this purpose. This data does not identify you personally.

b) Contact forms and enquiries

If you contact us through the website, we may collect:

  • Your name
  • Your email address
  • Any information you choose to include in your message

We store this information securely and use it only to respond to your enquiry.

c) Referrals and service enquiries

If you make an enquiry or referral to us through the website, we may need to collect personal identifying information to understand and respond appropriately.

Depending on the nature of the enquiry, this may include sensitive personal information, such as:

  • Immigration or asylum status
  • Safeguarding information
  • Health information

This information is used to assess referrals and deliver our services. Once a referral is sent, information is managed through our secure case management system.

If you are a service user, you will receive a separate privacy notice explaining in detail how we process your case / referral data.

d) Newsletter sign‑ups

If you sign up to receive our newsletter, we collect:

  • Your email address
  • Your name (if you choose to provide it)

This information is used only to send you updates about our work and email marketing.

e) Donations

If you make a donation through our website:

  • Donations are processed via Donorbox
  • Payments are handled securely by Stripe and PayPal

We do not store or retain your payment card or bank details. We only receive the personal information needed for donation records and reporting.

How we use your information

We use personal data collected through our website to:

  • Respond to enquiries and referrals
  • Deliver our projects and services
  • Communicate with supporters and subscribers
  • Process and administer donations
  • Meet safeguarding and legal responsibilities
  • Monitor and improve our website performance
  • Produce monitoring and reports (including for funders)

Legal basis for processing

We rely primarily on your consent to process personal data collected through our website.

Where appropriate, we may also process data because:

  • It is necessary to deliver our charitable services
  • We have safeguarding or legal obligations

You can withdraw your consent at any time by contacting us.

Who we share your data with or where we store your data

We only share or store personal data where necessary and where we use SaaS systems, with trusted providers, including:

  • Donorbox – our donation platform (for donations only).
  • Stripe and PayPal – payment processors.
  • Microsoft – Who host our office solutions, email
  • Our case management and constituent relationship management system – Hosted by Microsoft.

We do not sell or rent personal data to third parties.

We do not transfer any data collected outside of the UK / EU. 

Retaining your data

We retain personal data only for as long as necessary:

  • Referral data: 6 years
  • Newsletter data:
    • While you remain subscribed
    • Deleted after 12 months on unsubscribe, or after 12 months of inactivity
  • Donation records: 6 years from your last donation (for legal and financial reporting) – After which we will retain the financial transaction information and remove your personal information.

Your rights to your data

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Ask for incorrect data to be corrected
  • Request deletion of your data (“right to be forgotten”)
  • Withdraw consent at any time
  • Make a complaint to the Information Commissioner’s Office (ICO)

To exercise any of these rights, email:
hello@togethermigrantchildren.org.uk

We respond within statutory timescales. More information is available on the ICO website. 

Cookies

Our website uses cookies for analytics purposes only. These help us understand how visitors use the site so we can improve it.

You can control or disable cookies through your browser settings. When you come onto our website you will receive a choice to accept, refuse or accept optional cookies. We will remember your preference you select for 1 week.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be published on this page with an updated date.

We will review this policy at a minimum every 2 years, or with change to data protection policy, legislation or guidance.