You may have come to this page because someone from our charity is working with you and your family. Or, you may be looking for some help and support. This page tells you a little bit more about us and what we do and some helpful information you might need. 

what we do

We work with children, young people and their families. We work with you when you may be facing challenges or finding things difficult because of yours or your families immigration status. Or you might be an asylum seeker or refugee. This could mean: 

  • You might not have a safe place to live or enough to eat. 
  • You might need some help getting the right support, like going to school, finding a college place, or finding things to do. 
  • You might find things difficult because of things you have experienced. Like if you are a refugee or asylum seeker or things have been tough for your family.
  • You might need help settling into the UK. 
  • Your family might be worried about not being able to stay in the UK.

When we say 'immigration status' we mean people who may have a different nationality, so come from a different country to England to live. You may have been born in the UK or may even be a British citizen, but your parents may have a different type of 'status' if they moved here from another country, which sometimes means that your family might find it hard to get the right help. 
 

who you might meet or talk to

We are all people that work with children and young people. Some of us are social workers, or youth workers or other people that work to help and support young people and their families. We try to help children, young people and their families when things are difficult, maybe with some of the situations we talked about above.

We work with other charities and places to get the right help and support for children and young people. We may introduce you to other people from different places who can help you. 

 

how we might help you and your family

If you are already working with us, the worker or volunteer that is working in your family should sit down with you and tell you what we are doing and why we are doing it. We might come and see you at home or somewhere else in your community to meet with you and ask you what you think about things. Most of the work we do is with the children and young people we work with, so we like to take the time to get to know you properly and what you want and what you think needs to happen to make things better for you.

We might send your information, with you and your family's permission, to other people that might be able to help you. This might be someone like a lawyer, or another service that works with children and young people. 

Sometimes we might be doing something called an 'assessment'. We do these when we want to write about your family's story and about what you might like or dislike, what you need and what you are happy with. If we do an assessment the person doing it will explain exactly what is going on and help you to understand it. We will show you it when we have finished it too, so you can tell us what you think about it.

If we do work with your family, we will make sure we answer all your questions, take time to get to know you and find out what you want to happen. We will only do things when you and your family agrees with it. 

 

advice and support

If we are not working with your family, but you came here for advice or help then you might find the information here helpful. 

You can talk to your parents or maybe another trusted adult, like someone at school about the worries that you might be having. If they think we can help you then they will talk to us to ask us to help you. You can show them this page if you like, so they know what you may want help with. 

If you need help because of a different reason like because of how you are feeling, if you are worried or if you feel unsafe, you can call a helpline like childline on 0800 1111. They have people that can help you and support you 24 hours a day, even at night-time.