Getting help from us
We try and make getting help from us as quick and easy as possible. There are no long and complicated form to fill in. You can either call or email us.
We take referrals and enquiries from across the country, particularly in specialist areas of work.
Children and Families
Children and families can contact us by phone or email, whichever makes you feel the most comfortable;
Phone: 01865 528 658 (We can get an interpreter if needed)
Practitioners and advisors
We encourage practitioners if they wish to discuss a referral or to get no names advice to email first at casework@togethermigrantchildren.org.uk or provide your details via the form.
We do not have long referral forms, we will normally take the information you give us on email, ask any questions we need to ask and go from there.
What to expect when you contact us
We try very hard to give everyone a first response to their enquiry within 3 working days. However, it can sometimes take us longer when we are getting lots of enquiries or are very busy. Once we receive your enquiry, it will be looked at by one of our practitioners to see if we can help, as part of that we may need to ask some more questions so will call you or email you back.
If you contact us by phone, sometimes there is not someone available to help right away, so whoever answers will take your details and a practitioner will call you back. You might sometimes get our voicemail, leave us a message and we will return your call.
If we can help, we will then look at what kind of help you need. We may give you advice, or we may offer longer term support depending on what you need and your situation.
Sometimes our services are full and we can’t help with longer term support. If this happens, we will usually try and help you to find another organisation who is able to help you, or we may place you on a waiting list so that we can start work with you a little later. This all depends on the problems you are having and how urgently they need to be looked at.